Translating and Interpreting Service (TIS)

The Translating and Interpreting Service (TIS), is a critical resource for GPs and other healthcare providers in Australia, offering language support to ensure effective communication between healthcare professionals and patients who speak languages other than English. This service is crucial in facilitating equitable access to healthcare for Australia’s culturally and linguistically diverse population.

For GPs in Australia, the TIS is an invaluable resource that supports the delivery of quality medical care to a diverse patient base. It ensures that all patients, regardless of their language ability, receive care that is both understandable and respectful of their cultural needs. Moreover, by using TIS, GPs can avoid misunderstandings and misdiagnoses that can occur due to communication barriers, thereby improving patient safety and satisfaction.

The effective use of TIS in general practice not only enhances patient outcomes but also contributes to a more inclusive healthcare system in Australia.

Note that while it may be convenient, it is medicolegally problematic to use children and relatives of the patient for interpreting.

Overview of the TIS

  1. Purpose: The TIS helps overcome language barriers in the healthcare system, enabling patients who are not proficient in English to access medical care more effectively. It provides interpreting services in over 160 languages, making it an essential tool in a country with a significant immigrant population.
  2. Services Offered:
    • Immediate phone interpreting: This is available 24/7 for any situation where an interpreter is needed urgently.
      • Phone number: 131 450
    • ATIS (Automated Telephone Interpreting Service): A quicker option for accessing interpreters in high demand languages without having to speak to a TIS National operator.
    • Pre-booked phone interpreting: Allows GPs to arrange an interpreter for a scheduled consultation.
    • On-site interpreting: Can be booked for situations where face-to-face communication is necessary, although this requires advance planning.
    • Client Liaison & Support: Provides support with services, feedback, or any other inquiries.
  3. Accessing the TIS:
    • Registration: GPs and medical practices must first register with TIS National. Registration is typically free for medical practitioners, and once registered, they can access services either online or via phone.
    • Using the Service: After registration, GPs can request an interpreter through the TIS National website or by calling their designated phone number. For urgent needs, immediate phone interpreting is available without prior booking.
    • Costs: The Australian Government subsidizes the TIS, making it free for GPs when providing Medicare-rebateable services and consultations. This ensures that the cost does not hinder the use of interpreting services in primary healthcare.
  4. Benefits of TIS:
    • Improved Communication: Ensures that patients understand their medical conditions, treatment plans, and healthcare rights.
    • Enhanced Care Quality: Leads to better healthcare outcomes by ensuring that patients can accurately describe their symptoms and understand their treatments.
    • Legal and Ethical Compliance: Helps healthcare providers meet their legal and ethical obligations to provide adequate care to patients regardless of language barriers.

Registration

GPs and other healthcare providers must register with TIS National to use these services effectively. After registration, GPs can also manage their bookings and access services through the TIS National online portal, which provides additional convenience and flexibility for managing interpreting needs.

For the most accurate and up-to-date contact information, visiting the official TIS National website is recommended.