Skip to content
Dos and Don’ts
Dos:
- Use Respectful Language:
- Always speak respectfully and acknowledge the person’s experiences and feelings.
- Use language that is respectful, non-judgmental, and empowering.
- Use strengths-based language that acknowledges individuals’ capacities and resilience.
- Be aware of non-verbal cues and cultural variations in communication.
- Example phrases include “Thank you for sharing with me” and “It sounds like what happened to you was terrible.”
- Validate Experiences:
- Affirm the person’s feelings and experiences to make them feel understood and respected.
- Give Time and Space:
- Allow individuals to express themselves at their own pace without pressure, listening attentively and minimizing interruptions.
- Ensure Understanding:
- Regularly check if the individual feels understood and clarify to ensure accurate comprehension of their statements.
Don’ts:
- Avoid Negative Language:
- Refrain from using language that is negative, judgmental, or dismissive.
- Avoid deficit-based language that might blame or victimize individuals.
- Avoid saying things like “Why didn’t you tell me sooner?” or “It was just a joke.”
- Minimize the Experience:
- Never belittle or question the significance of their trauma.
- Statements like “Maybe you’re just overthinking it” can be harmful.
- Ignore the Individual’s Perspective:
- Do not dismiss or argue against the person’s perception of their experience.
- It’s crucial to respect and acknowledge their view of the events.
