CASE INFORMATION
Case ID: CCE-2025-002
Case Name: Sarah McKenzie
Age: 38
Gender: Female
Indigenous Status: Non-Indigenous
Year: 2025
ICPC-2 Codes: F04 (Eye sensation abnormal), F29 (Keratitis), F94 (Neurological disorder affecting the eye)
COMPETENCY OUTCOMES
Competency Domain | Competency Element |
---|---|
1. Communication and Consultation Skills | 1.1 Establishes a respectful and empathetic therapeutic relationship 1.2 Effectively gathers information about symptoms, concerns, and expectations 1.4 Communicates effectively in routine and difficult situations |
2. Clinical Information Gathering and Interpretation | 2.1 Takes a structured and thorough history to identify red flags 2.2 Interprets findings to differentiate between benign and serious causes of eye sensation abnormalities |
3. Diagnosis, Decision-Making and Reasoning | 3.1 Generates a differential diagnosis for abnormal eye sensations 3.2 Identifies red flag symptoms suggestive of serious conditions |
4. Clinical Management and Therapeutic Reasoning | 4.1 Develops an evidence-based management plan for eye sensation abnormalities 4.2 Provides appropriate referrals and follow-up based on risk stratification |
5. Preventive and Population Health | 5.1 Discusses appropriate preventive eye care and risk factor modification |
6. Professionalism | 6.1 Respects patient autonomy and confidentiality when discussing health concerns |
7. General Practice Systems and Regulatory Requirements | 7.1 Refers appropriately under Medicare guidelines for ophthalmology review |
8. Procedural Skills | 8.1 Explains the indications for and process of fluorescein staining and slit lamp examination |
9. Managing Uncertainty | 9.1 Provides a structured approach to managing eye sensation abnormalities when the cause is unclear |
10. Identifying and Managing the Patient with Significant Illness | 10.1 Recognises red flags for neurological or infectious causes and refers urgently if indicated |
CASE FEATURES
- 38-year-old female presenting with an abnormal eye sensation described as a foreign body sensation and mild burning in the right eye.
- Key differentials: Dry eye syndrome, corneal abrasion, keratitis, trigeminal neuralgia, multiple sclerosis (MS), herpes simplex keratitis, migraine-associated aura.
- Red flags: Blurred vision, photophobia, neurological symptoms (numbness, weakness), vesicular rash, recent viral illness.
- Need for appropriate risk stratification and referral pathways.
- Importance of preventive eye care, including screen time modifications and artificial tear use.
INSTRUCTIONS
You have 15 minutes to complete the tasks for this case.
You should treat this consultation as if it is face to face.
You are not required to perform an examination.
A patient record summary is provided for your information.
Perform the following tasks:
- Take an appropriate history from the patient, considering red flags and risk factors.
- Discuss the differential diagnoses and explain potential causes of her abnormal eye sensation.
- Outline an appropriate management plan, including necessary investigations and referrals.
- Provide preventive health advice regarding eye care and lifestyle modifications.
SCENARIO
Sarah McKenzie, a 38-year-old teacher, presents to your general practice complaining of a foreign body sensation in her right eye that started two days ago. She describes a mild burning feeling and occasional dryness but denies significant pain. She works long hours on the computer and has noticed mild blurry vision when reading.
She is concerned that this could be something serious and wants to know if she needs further tests.
PATIENT RECORD SUMMARY
Patient Details
Name: Sarah McKenzie
Age: 38
Gender: Female
Gender Assigned at Birth: Female
Indigenous Status: Non-Indigenous
Allergies and Adverse Reactions
None known
Medications
None
Past History
- No significant medical history
- No known autoimmune or neurological disorders
Social History
- Works as a teacher, spending long hours on the computer
Family History
- Maternal aunt diagnosed with multiple sclerosis
- No family history of glaucoma or eye disorders
Smoking
Never smoked
Alcohol
Occasional social drinker
Vaccination and Preventative Activities
- Influenza vaccine up to date
ROLE PLAYER INSTRUCTIONS
Just like a consultation with a doctor, the candidate will ask you a series of questions.
The OPENING LINE is always to be said exactly as written. This is the only part of the script
which will be the same for all candidates. Where the candidate goes after the opening line is
up to them.
The remainder of the information is to be given based on the questions asked by the
candidate.
The information in the following script are core pieces of information. The core pieces of
information will not necessarily follow the order in the script but should be given when cued
by the candidate’s question.
GENERAL INFORMATION can be given relatively freely. After the opening line, most
candidates will ask an open question like “Can you tell me more about that?” You can provide
the GENERAL INFORMATION in response to that sort of question.
SPECIFIC INFORMATION should only be given when the candidate asks a relevant question.
Candidates don’t need to ask for all the information in the SPECIFIC INFORMATION section,
but all the relevant information is given there should they want to.
Each line or dot point in the SPECIFIC INFORMATION section is an appropriate chunk of
information which can be provided to the candidate when asked a relevant question.
Do not give extra information than asked.
Do not provide details which are not given in the information chunks (i.e.: do not elaborate
or ad-lib).
If the candidate asks a question that is not given in the script, the best way to respond is with
a generic response indicating there is no problem. For example:
Candidate: “How many hours do you sleep?”
Response: “I’m sleeping fine.” / “I don’t have any concerns about my sleep.”
The case may have specific QUESTIONS to ask the candidate. You can start asking the
QUESTIONS if the candidate asks about your ideas or concerns or questions.
Ask the other questions in a conversational way. You do not need to ask all the questions. The
aim should be to ask most of the questions but without interrupting the candidate.
The Patient Record Summary is also included. This is not part of the script but is included for
your general information.
If you need help in understanding any of the medical information in the script, ask the College
examiner who will be with you, and they can help to explain the terms or the conditions.
ROLE-PLAYER SCRIPT
Opening Line
“Doctor, my right eye feels really weird—like something is stuck in it, but I can’t see anything there.”
General Information
- You first noticed the sensation two days ago, and it hasn’t improved.
- It feels gritty, mildly burning, and sometimes dry, like there is sand in your eye.
- The discomfort is constant but not extremely painful.
- You feel slightly better after blinking a lot or using water to rinse your eye.
Specific Information
(Only reveal when asked directly)
Background Information
- You have not had this sensation before.
- There is no pus, redness, or significant discharge—just a slight watering of the eye.
- Your vision is mostly normal, but you sometimes struggle to focus on fine print.
- You have no known allergies, but your eyes can feel dry after long days of screen work.
Vision & Eye Symptoms
- Your vision is slightly blurry, mainly when reading small text or using the computer for long periods.
- You do not have severe pain but feel mild discomfort when exposed to wind or air-conditioning.
- You haven’t noticed double vision, flashing lights, or dark spots.
- You do not have a sensation of pressure behind your eye.
- Your left eye feels completely fine.
Medical History & Lifestyle Factors
- You do not have diabetes, thyroid disease, or any autoimmune conditions.
- You are not taking any medications or supplements.
- You have not used new skincare products or eye drops.
- You do not wear contact lenses and rarely use makeup.
- You work as a teacher and spend long hours on the computer, sometimes forgetting to blink.
Neurological Symptoms
- You have felt a little more tired than usual, but you assumed it was due to work stress.
- You have not had headaches, dizziness, or difficulty walking.
- You do not have numbness, tingling, or weakness in any part of your body.
- You do not have facial drooping or difficulty speaking.
Past Infections & Risk Factors
- You have not had a recent cold, flu, or viral infection.
- You had chickenpox as a child, but you have never had shingles.
- You do not recall any insect bites or injuries to the eye.
Emotional Cues
- You are concerned about MS (multiple sclerosis) because your aunt had it.
- You feel anxious about your vision and whether this will get worse.
- You are worried about permanent eye damage and want reassurance.
- If the doctor reassures you and explains things well, you relax and nod.
- If the doctor dismisses your concerns, you become more anxious and press for more tests.
Patient Concerns and Expectations
- “Could this be MS?” – You are worried about neurological conditions.
- “Do I need a scan or any tests?” – You want to know if further investigations are needed.
- “Is this something serious?” – You want clear answers about whether this could affect your long-term vision.
- “How can I stop this from happening again?” – You are interested in preventive strategies.
- “Do I need to see a specialist?” – You want to know if you need a referral to an ophthalmologist or neurologist.
Questions for the Candidate
- “Is this just dry eye, or could it be something worse?”
- “If it’s neurological, how can we find out?”
- “Do I need any eye drops or medication for this?”
- “Is this something that will go away on its own?”
- “What symptoms should I watch out for?”
Role-Player Behaviour During Consultation
- If the candidate takes a thorough history and asks about red flags, you feel more reassured and open to advice.
- If the candidate dismisses your concerns about MS without explanation, you persist and ask more questions.
- If the candidate clearly explains the possible causes and management plan, you are willing to follow recommendations.
- If the candidate seems unsure or vague about next steps, you become frustrated and ask for a specialist referral.
Role-Player Goals
- Push for clear explanations and thorough assessment of your symptoms.
- Show concern about MS and press for further investigation if the candidate does not address your fears properly.
- Respond positively to a structured plan but challenge vague reassurances.
- Expect the candidate to discuss lifestyle factors and preventive strategies.
THE COMPETENT CANDIDATE
The competent candidate should be able to:
Task 1: Take an appropriate history from the patient, considering red flags and risk factors.
The competent candidate should:
- Establish rapport and conduct an empathetic, patient-centred consultation, addressing concerns about vision and neurological conditions.
- Clarify the presenting complaint, exploring the onset, duration, and progression of symptoms, including the nature of the abnormal eye sensation (e.g., gritty, burning, foreign body sensation).
- Identify associated symptoms:
- Blurred vision
- Photophobia
- Eye redness or discharge
- Neurological symptoms (numbness, tingling, weakness, dizziness, coordination issues)
- Headache, facial pain, recent viral illness
- Explore red flags suggestive of serious conditions such as multiple sclerosis (MS), herpes simplex keratitis, optic neuritis, or trigeminal neuralgia.
- Obtain past medical history, including autoimmune diseases, neurological conditions, diabetes, or previous eye disorders.
- Review family history (e.g., MS in a maternal aunt).
- Assess lifestyle factors, including screen time, exposure to dry environments, and eye strain.
- Ask about medications and allergies, including contact lens use, eye drops, or any recent skincare products.
- Provide empathetic reassurance while explaining the need for further assessment.
Task 2: Discuss the differential diagnoses and explain potential causes of her abnormal eye sensation.
The competent candidate should:
- Explain that abnormal eye sensations can result from benign conditions or serious underlying pathology, requiring careful evaluation.
- Discuss common benign causes:
- Dry eye syndrome – exacerbated by screen time, air-conditioning, and reduced blinking.
- Corneal abrasion – though less likely without trauma.
- Allergic conjunctivitis – usually associated with itching and watering.
- Explain more serious conditions:
- Herpes simplex keratitis – foreign body sensation, blurred vision, possible history of cold sores.
- Optic neuritis (linked to MS) – blurry vision, eye pain, colour desaturation.
- Trigeminal neuralgia – sharp facial pain or tingling alongside eye discomfort.
- Migraine aura – transient vision changes without permanent damage.
- Highlight her family history of MS, which warrants further neurological assessment.
- Use patient-friendly language and avoid medical jargon to ensure understanding.
Task 3: Outline an appropriate management plan, including necessary investigations and referrals.
The competent candidate should:
- Explain the need for further assessment, tailored to the differential diagnoses.
- Consider first-line investigations:
- Fluorescein staining – to rule out corneal abrasions or ulceration.
- Ophthalmoscopy/slit lamp exam – to assess keratitis, uveitis, or optic nerve involvement.
- Neurological assessment – to check for MS-related symptoms (reflexes, coordination, sensory changes).
- MRI brain/orbits – if neurological causes (optic neuritis, MS) are suspected.
- Initiate symptomatic management:
- Artificial tears and warm compresses for dry eye syndrome.
- Avoidance of triggers (screen overuse, air-conditioning, allergens).
- Antiviral eye drops if herpetic keratitis is suspected.
- Arrange urgent ophthalmology referral if:
- Vision loss worsens.
- Pain increases significantly.
- Neurological symptoms develop.
- Provide clear follow-up instructions, scheduling a review within one to two weeks.
Task 4: Provide preventive health advice regarding eye care and lifestyle modifications.
The competent candidate should:
- Educate on eye hygiene:
- Blink more often when using screens.
- Use humidifiers if in dry environments.
- Discuss lifestyle modifications:
- 20-20-20 rule – every 20 minutes, take a 20-second break and look 20 feet away.
- Hydration and omega-3 intake for eye health.
- Advise on MS risk awareness, encouraging regular check-ups if neurological symptoms develop.
- Encourage routine eye exams, especially if symptoms persist.
SUMMARY OF A COMPETENT ANSWER
- Thorough history-taking, identifying red flags and risk factors for serious eye and neurological conditions.
- Clear and structured differential diagnosis, distinguishing between benign and serious causes.
- Logical management plan, including relevant investigations and specialist referrals.
- Preventive health advice, addressing lifestyle factors and risk reduction.
- Patient-centred communication, ensuring clarity, empathy, and reassurance.
PITFALLS
- Failing to recognise red flag symptoms, such as vision loss, neurological deficits, or worsening pain.
- Dismissing patient concerns about MS without addressing family history and risk factors.
- Not considering a broad differential diagnosis, including neurological, autoimmune, and infectious causes.
- Neglecting to arrange appropriate follow-up or specialist referral, delaying diagnosis of serious conditions.
- Over-reassuring the patient without adequate investigation, potentially missing significant pathology.
- Using excessive medical jargon, leading to poor patient understanding and increased anxiety.
REFERENCES
MARKING
Each competency area is on the following scale from 0 to 3.
☐ Competency NOT demonstrated
☐ Competency NOT CLEARLY demonstrated
☐ Competency SATISFACTORILY demonstrated
☐ Competency FULLY demonstrated
1. Communication and Consultation Skills
1.1 Communication is appropriate to the person and the sociocultural context.
1.2 Engages the patient to gather information about their symptoms, ideas, concerns, expectations of healthcare, and the full impact of their illness experience on their lives.
1.4 Communicates effectively in routine and difficult situations.
2. Clinical Information Gathering and Interpretation
2.1 Takes a structured and thorough history to identify red flags.
2.2 Interprets findings to differentiate between benign and serious causes of eye sensation abnormalities.
3. Diagnosis, Decision-Making and Reasoning
3.1 Generates a differential diagnosis for abnormal eye sensations.
3.2 Identifies alarm symptoms suggestive of serious conditions.
4. Clinical Management and Therapeutic Reasoning
4.1 Develops an evidence-based management plan for eye sensation abnormalities.
4.2 Provides appropriate referrals and follow-up based on risk stratification.
5. Preventive and Population Health
5.1 Discusses appropriate preventive eye care and risk factor modification.
6. Professionalism
6.1 Respects patient autonomy and confidentiality when discussing health concerns.
7. General Practice Systems and Regulatory Requirements
7.1 Refers appropriately under Medicare guidelines for ophthalmology review.
8. Procedural Skills
8.1 Explains the indications for and process of fluorescein staining and slit lamp examination.
9. Managing Uncertainty
9.1 Provides a structured approach to managing eye sensation abnormalities when the cause is unclear.
10. Identifying and Managing the Patient with Significant Illness
10.1 Recognises red flags for neurological or infectious causes and refers urgently if indicated.
Competency at Fellowship Level
☐ CLEARLY BELOW STANDARD
☐ BELOW EXPECTED STANDARD
☐ BORDERLINE
☐ AT EXPECTED STANDARD
☐ ABOVE STANDARD