CASE INFORMATION
Case ID: CCE-2025-006
Case Name: Daniel Roberts
Age: 38
Gender: Male
Indigenous Status: Non-Indigenous
Year: 2025
ICPC-2 Codes: D93 (Haemorrhoids)
COMPETENCY OUTCOMES
Competency Domain | Competency Element |
---|---|
1. Communication and Consultation Skills | 1.1 Establishes rapport and engages empathetically 1.2 Uses appropriate questioning techniques to explore symptoms and concerns 1.5 Provides clear explanations about diagnosis and management |
2. Clinical Information Gathering and Interpretation | 2.1 Takes a comprehensive gastrointestinal history 2.2 Identifies red flags requiring further investigation |
3. Diagnosis, Decision-Making and Reasoning | 3.1 Differentiates haemorrhoids from other anorectal conditions 3.3 Recognises indications for further investigations |
4. Clinical Management and Therapeutic Reasoning | 4.2 Develops a safe and patient-centred management plan 4.4 Balances conservative, pharmacological, and referral strategies |
5. Preventive and Population Health | 5.3 Provides education on dietary and lifestyle modifications to prevent recurrence |
6. Professionalism | 6.2 Manages patient embarrassment sensitively and ensures dignity in care |
7. General Practice Systems and Regulatory Requirements | 7.1 Ensures appropriate documentation and referral pathways when needed |
9. Managing Uncertainty | 9.2 Recognises when further investigations (e.g., colonoscopy) are required |
10. Identifying and Managing the Patient with Significant Illness | 10.1 Identifies features of serious gastrointestinal disease requiring urgent management |
CASE FEATURES
- Middle-aged man presenting with anal discomfort and rectal bleeding.
- Symptoms consistent with haemorrhoids but requires exclusion of red flags.
- Concerns about bowel cancer due to family history.
- Needs education on conservative management and lifestyle modifications.
- Discussion on when referral to a specialist is necessary.
INSTRUCTIONS
You have 15 minutes to complete the tasks for this case.
You should treat this consultation as if it is face to face.
You are not required to perform a physical examination.
A patient record summary is provided for your information.
Perform the following tasks:
- Take an appropriate history.
- Outline the differential diagnosis and key investigations required.
- Address the patient’s concerns.
- Develop a safe and patient-centred management plan.
SCENARIO
Daniel Roberts, a 38-year-old warehouse manager, presents with rectal bleeding and discomfort over the past three weeks.
He describes bright red blood on toilet paper and in the bowl, associated with a feeling of fullness and itching in the anal region. He denies any severe pain but has occasional soreness after bowel movements.
His BP today is 122/78 mmHg, HR 75 bpm, and he appears well but concerned.
PATIENT RECORD SUMMARY
Patient Details
Name: Daniel Roberts
Age: 38
Gender: Male
Indigenous Status: Non-Indigenous
Allergies and Adverse Reactions
- Nil known
Medications
- Occasionally uses ibuprofen for back pain
Past History
- No significant medical history
Family History
- Father diagnosed with bowel cancer at age 60
Social History
- Works as a warehouse manager, involving heavy lifting and prolonged sitting.
Smoking & Alcohol
- Smokes 5 cigarettes per day.
- Drinks beer socially (5–6 standard drinks per week).
Vaccination & Preventative Activities
- Nil
ROLE PLAYER INSTRUCTIONS
Just like a consultation with a doctor, the candidate will ask you a series of questions.
The OPENING LINE is always to be said exactly as written. This is the only part of the script
which will be the same for all candidates. Where the candidate goes after the opening line is
up to them.
The remainder of the information is to be given based on the questions asked by the
candidate.
The information in the following script are core pieces of information. The core pieces of
information will not necessarily follow the order in the script but should be given when cued
by the candidate’s question.
GENERAL INFORMATION can be given relatively freely. After the opening line, most
candidates will ask an open question like “Can you tell me more about that?” You can provide
the GENERAL INFORMATION in response to that sort of question.
SPECIFIC INFORMATION should only be given when the candidate asks a relevant question.
Candidates don’t need to ask for all the information in the SPECIFIC INFORMATION section,
but all the relevant information is given there should they want to.
Each line or dot point in the SPECIFIC INFORMATION section is an appropriate chunk of
information which can be provided to the candidate when asked a relevant question.
Do not give extra information than asked.
Do not provide details which are not given in the information chunks (i.e.: do not elaborate
or ad-lib).
If the candidate asks a question that is not given in the script, the best way to respond is with
a generic response indicating there is no problem. For example:
Candidate: “How many hours do you sleep?”
Response: “I’m sleeping fine.” / “I don’t have any concerns about my sleep.”
The case may have specific QUESTIONS to ask the candidate. You can start asking the
QUESTIONS if the candidate asks about your ideas or concerns or questions.
Ask the other questions in a conversational way. You do not need to ask all the questions. The
aim should be to ask most of the questions but without interrupting the candidate.
The Patient Record Summary is also included. This is not part of the script but is included for
your general information.
If you need help in understanding any of the medical information in the script, ask the College
examiner who will be with you, and they can help to explain the terms or the conditions.
ROLE-PLAYER SCRIPT
Opening Line
“Doctor, I’ve been having some bleeding when I go to the toilet, and it’s starting to worry me. Could this be bowel cancer?”
General Information
- Your symptoms started three weeks ago and haven’t improved.
- You have bright red blood on the toilet paper and in the toilet bowl, mainly after straining.
- You feel a fullness or lump around the anus and some itching.
Specific Information
(Reveal Only When Asked)
Background Information
- You experience occasional soreness but no severe pain.
- You have not had this before but recall your father complaining of similar symptoms years ago.
- You are worried about bowel cancer because your father was diagnosed at 60.
Bowel Habits & Symptoms
- You open your bowels every two to three days and often feel constipated.
- You strain during bowel movements, making the bleeding worse.
- Your stools are formed, not watery, and you haven’t noticed a change in shape or consistency.
- No diarrhoea, mucus, or black/tarry stools.
- No night sweats, unexplained weight loss, or extreme fatigue.
- No abdominal pain, bloating, or appetite changes.
Diet & Lifestyle Factors
- You eat mostly processed foods and little fruit or vegetables.
- You drink 2–3 cups of coffee per day but minimal water.
- You sit for long periods at work and sometimes feel pressure in your lower back.
- You smoke 5 cigarettes per day and drink 5–6 beers per week socially.
Family & Cancer Risk
- Your father had bowel cancer at age 60, and this worries you.
- You are aware of bowel cancer screening starting at 50 but wonder if you need it earlier.
Emotional Cues
Concern About Cancer
- You ask: “Should I get a colonoscopy? My dad had bowel cancer, and I don’t want to take any chances.”
- If the doctor reassures you too quickly, you push back: “But how do you know for sure? What if we miss something?”
Frustration About Symptoms
- You sigh and say: “It’s uncomfortable and annoying, and I just want it to go away.”
- If told to increase fibre, you respond: “I’m not a rabbit—do I really have to eat that much fruit and veg?”
Reluctance to Discuss the Problem
- If the doctor doesn’t build rapport, you hesitate and seem embarrassed.
- You might say: “It’s awkward to talk about this, but I guess it’s better than ignoring it.”
Key Questions for the Candidate
(Ask these naturally throughout the consultation, especially if the doctor hasn’t already addressed them.)
- “Could this be cancer? How can we be sure?”
- “Do I need a colonoscopy?”
- “What’s causing this? Is it something I did?”
- “What can I do to make this go away?”
- “How do I stop this from happening again?”
Possible Patient Reactions Based on the Candidate’s Response
If the Doctor Explains the Condition Clearly and Reassures You
- You nod and say: “So, it’s just haemorrhoids? That’s a relief.”
- You may ask: “If I make changes to my diet, how long until I see a difference?”
If the Doctor is Too Dismissive or Reassures Too Quickly
- You look unconvinced and ask: “But what if it is cancer? What if we’re missing something?”
- You push for more testing: “Shouldn’t we do a colonoscopy just in case?”
If the Doctor Doesn’t Provide a Clear Plan
- You become frustrated: “So what do we do next? Just wait and see?”
- You ask: “Is there a cream or something that can help right away?”
Role-Player’s Objective
- Encourage the candidate to take a structured approach to history-taking.
- Assess whether the candidate recognises red flags, including family history and persistent symptoms.
- Observe if the candidate explains haemorrhoids clearly and reassures without dismissing concerns.
- Determine if the candidate provides clear advice on lifestyle changes, treatment, and follow-up.
THE COMPETENT CANDIDATE
The competent candidate should be able to:
Task 1: Take a structured history of the patient’s rectal bleeding, pain, and associated symptoms.
The competent candidate should:
- Establish rapport and create a comfortable, non-judgmental environment for the patient to discuss their symptoms.
- Take a structured gastrointestinal history, including:
- Onset, duration, and frequency of bleeding (bright red vs dark, coating stool vs mixed in).
- Associated symptoms, including pain, itching, fullness, or a palpable lump.
- Changes in bowel habits, such as diarrhoea, constipation, stool shape changes, or urgency.
- Presence of red flags: weight loss, fatigue, night sweats, unexplained anaemia, or abdominal pain.
- Straining during defecation and dietary factors, including fibre and fluid intake.
- Family history of colorectal cancer or other gastrointestinal diseases.
- Social history, including smoking, alcohol intake, and physical activity level.
Task 2: Explain the likely diagnosis and need for further investigations if required.
The competent candidate should:
- Explain that the symptoms are most consistent with haemorrhoids, which are common and treatable.
- Differentiate haemorrhoids from other potential diagnoses, including:
- Anal fissures (painful bleeding, sharp pain with defecation).
- Colorectal cancer (change in bowel habits, weight loss, age >50, family history).
- Inflammatory bowel disease (IBD) (bloody diarrhoea, systemic symptoms, family history).
- Diverticular disease (painless bleeding, common in older adults).
- Address the patient’s concerns about cancer, explaining that:
- The features are more suggestive of haemorrhoids, but further evaluation may be needed.
- A colonoscopy is recommended earlier than 50 due to a family history of bowel cancer.
- Outline investigations based on symptoms, including:
- Digital rectal examination (DRE) and anoscopy in-clinic if appropriate.
- Full blood count (FBC) to check for anaemia.
- Colonoscopy referral if there are red flags or persistent bleeding.
Task 3: Outline your management plan, including conservative treatments and when referral is necessary.
The competent candidate should:
- Provide immediate symptomatic relief:
- Topical haemorrhoid creams (hydrocortisone + local anaesthetic).
- Sitz baths (warm water soaks) for relief.
- Oral analgesia (paracetamol, avoiding NSAIDs if bleeding persists).
- Address constipation and straining:
- Increase dietary fibre intake (fruits, vegetables, whole grains).
- Increase water intake (at least 2L/day).
- Consider bulk-forming laxatives (e.g., psyllium husk) if needed.
- Lifestyle modifications:
- Reduce prolonged sitting at work.
- Encourage physical activity to promote gut motility.
- Smoking cessation and limiting alcohol intake.
- Referral to a specialist if:
- Symptoms persist despite treatment.
- There is severe pain or thrombosed haemorrhoids.
- Red flags suggest the need for a colonoscopy.
Task 4: Address the patient’s concerns, including prognosis, dietary changes, and prevention strategies.
The competent candidate should:
- Acknowledge the patient’s concerns about cancer and explain the rationale for investigations.
- Provide reassurance that haemorrhoids are not dangerous but can be bothersome.
- Discuss prevention strategies:
- Fibre intake of 25–30g/day to prevent constipation.
- Adequate hydration (2–3L water per day).
- Regular exercise to support bowel motility.
- Proper toilet habits (avoiding straining and prolonged sitting on the toilet).
- Set expectations for recovery: symptoms should improve with conservative management within a few weeks.
- Encourage follow-up to assess symptom resolution and discuss investigation results if required.
SUMMARY OF A COMPETENT ANSWER
- Takes a thorough history, assessing bleeding, stool characteristics, associated symptoms, and red flags.
- Explains the likely diagnosis in an understandable manner, differentiating haemorrhoids from serious gastrointestinal conditions.
- Recommends appropriate investigations, ensuring red flags are addressed.
- Develops a structured management plan, balancing conservative treatment, symptom relief, and long-term prevention.
- Addresses the patient’s concerns with empathy, particularly their worries about bowel cancer.
PITFALLS
- Failing to assess red flags, particularly family history of bowel cancer and weight loss.
- Providing premature reassurance without explaining the need for risk assessment and investigations.
- Neglecting dietary and lifestyle advice, missing an opportunity for long-term symptom control.
- Not discussing bowel cancer screening, despite the family history requiring earlier colonoscopy.
- Overprescribing medication without addressing underlying causes, leading to temporary relief but no long-term prevention.
- Ignoring patient embarrassment, failing to normalise the conversation about anal health.
REFERENCES
MARKING
Each competency area is on the following scale from 0 to 3.
☐ Competency NOT demonstrated
☐ Competency NOT CLEARLY demonstrated
☐ Competency SATISFACTORILY demonstrated
☐ Competency FULLY demonstrated
Competency Areas Assessed
1. Communication and Consultation Skills
1.1 Communication is appropriate to the person and the sociocultural context.
1.2 Uses appropriate questioning techniques to explore symptoms and concerns.
1.5 Provides clear explanations about diagnosis and management.
2. Clinical Information Gathering and Interpretation
2.1 Takes a comprehensive gastrointestinal history.
2.2 Identifies red flags requiring further investigation.
3. Diagnosis, Decision-Making and Reasoning
3.1 Differentiates haemorrhoids from other anorectal conditions.
3.3 Recognises indications for further investigations.
4. Clinical Management and Therapeutic Reasoning
4.2 Develops a safe and patient-centred management plan.
4.4 Balances conservative, pharmacological, and referral strategies.
5. Preventive and Population Health
5.3 Provides education on dietary and lifestyle modifications to prevent recurrence.
6. Professionalism
6.2 Manages patient embarrassment sensitively and ensures dignity in care.
7. General Practice Systems and Regulatory Requirements
7.1 Ensures appropriate documentation and referral pathways when needed.
9. Managing Uncertainty
9.2 Recognises when further investigations (e.g., colonoscopy) are required.
10. Identifying and Managing the Patient with Significant Illness
10.1 Identifies features of serious gastrointestinal disease requiring urgent management.
Competency at Fellowship Level
☐ CLEARLY BELOW STANDARD
☐ BELOW EXPECTED STANDARD
☐ BORDERLINE
☐ AT EXPECTED STANDARD
☐ ABOVE STANDARD