CASE INFORMATION
Case ID: CCE-OH-013
Case Name: Daniel Carter
Age: 24
Gender: Male
Indigenous Status: Non-Indigenous
Year: 2025
ICPC-2 Codes: F72 – Conjunctivitis, infectious
COMPETENCY OUTCOMES
Competency Domain | Competency Element |
---|---|
1. Communication and Consultation Skills | 1.1 Establishes rapport and engages the patient 1.2 Explores the patient’s concerns, ideas, and expectations 1.3 Provides clear and structured explanations about diagnosis, prognosis, and management |
2. Clinical Information Gathering and Interpretation | 2.1 Takes a focused history, including onset, duration, associated symptoms, and risk factors 2.2 Differentiates between bacterial, viral, and allergic conjunctivitis |
3. Diagnosis, Decision-Making and Reasoning | 3.1 Accurately diagnoses infectious conjunctivitis based on clinical findings 3.2 Identifies red flags that require further assessment or urgent referral |
4. Clinical Management and Therapeutic Reasoning | 4.1 Provides evidence-based treatment for bacterial or viral conjunctivitis 4.2 Educates the patient on symptom relief, infection control, and when to seek further care |
5. Preventive and Population Health | 5.1 Educates on hygiene practices to prevent transmission 5.2 Discusses work and school exclusion requirements if applicable |
6. Professionalism | 6.1 Demonstrates empathy and a patient-centred approach |
7. General Practice Systems and Regulatory Requirements | 7.1 Provides appropriate certification if the patient requires time off work |
8. Procedural Skills | 8.1 Performs an appropriate eye examination to rule out complications |
9. Managing Uncertainty | 9.1 Recognises when further investigation or specialist referral is required |
10. Identifying and Managing the Patient with Significant Illness | 10.1 Identifies and appropriately manages conjunctivitis while excluding serious causes of red eye |
CASE FEATURES
- Need for appropriate treatment, hygiene advice, and follow-up
- Red, watery eye with discharge for the past two days
- Differentiation between bacterial, viral, and allergic conjunctivitis required
- Concerns about infectivity and impact on work
INSTRUCTIONS
You have 15 minutes to complete the tasks for this case.
You should treat this consultation as if it is face to face.
You are not required to perform an examination.
A patient record summary is provided for your information.
Perform the following tasks:
- Take an appropriate history, including symptom onset, associated symptoms, and risk factors for conjunctivitis.
- Differentiate between bacterial, viral, and allergic conjunctivitis.
- Provide a diagnosis, explain the condition to the patient, and outline an appropriate management plan.
- Educate the patient on hygiene measures, work restrictions, and when to seek further care.
SCENARIO
Daniel Carter, a 24-year-old university student, presents with redness and discharge in his right eye for the past two days. He reports mild discomfort and itching, but no severe pain. His eye feels sticky in the morning, with yellowish discharge throughout the day. He has noticed similar symptoms starting in the left eye today.
PATIENT RECORD SUMMARY
Patient Details
Name: Daniel Carter
Age: 24
Gender: Male
Indigenous Status: Non-Indigenous
Allergies and Adverse Reactions
- No known allergies
Medications
- Nil regular medications
Past History
- No history of eye conditions, contact lens use, or recent eye trauma
- No known immune system disorders
Social History
- Works part-time in a café, handles food and interacts with customers
Family History
- No family history of eye diseases or allergic conditions
Smoking
- Non-smoker
Alcohol
- Drinks socially 1–2 times per week
Vaccination and Preventative Activities
- Up to date with vaccinations
ROLE PLAYER INSTRUCTIONS
Just like a consultation with a doctor, the candidate will ask you a series of questions.
The OPENING LINE is always to be said exactly as written. This is the only part of the script
which will be the same for all candidates. Where the candidate goes after the opening line is
up to them.
The remainder of the information is to be given based on the questions asked by the
candidate.
The information in the following script are core pieces of information. The core pieces of
information will not necessarily follow the order in the script but should be given when cued
by the candidate’s question.
GENERAL INFORMATION can be given relatively freely. After the opening line, most
candidates will ask an open question like “Can you tell me more about that?” You can provide
the GENERAL INFORMATION in response to that sort of question.
SPECIFIC INFORMATION should only be given when the candidate asks a relevant question.
Candidates don’t need to ask for all the information in the SPECIFIC INFORMATION section,
but all the relevant information is given there should they want to.
Each line or dot point in the SPECIFIC INFORMATION section is an appropriate chunk of
information which can be provided to the candidate when asked a relevant question.
Do not give extra information than asked.
Do not provide details which are not given in the information chunks (i.e.: do not elaborate
or ad-lib).
If the candidate asks a question that is not given in the script, the best way to respond is with
a generic response indicating there is no problem. For example:
Candidate: “How many hours do you sleep?”
Response: “I’m sleeping fine.” / “I don’t have any concerns about my sleep.”
The case may have specific QUESTIONS to ask the candidate. You can start asking the
QUESTIONS if the candidate asks about your ideas or concerns or questions.
Ask the other questions in a conversational way. You do not need to ask all the questions. The
aim should be to ask most of the questions but without interrupting the candidate.
The Patient Record Summary is also included. This is not part of the script but is included for
your general information.
If you need help in understanding any of the medical information in the script, ask the College
examiner who will be with you, and they can help to explain the terms or the conditions.
SCRIPT FOR ROLE-PLAYER
Opening Line
“Doctor, my right eye has been red and sticky for two days now, and I think it’s spreading to the other one. My boss is worried I might infect people at work—do I need antibiotics?”
General Information
Daniel Carter is a 24-year-old university student and café worker who presents with red, sticky eyes that started two days ago in the right eye and are now affecting the left eye.
- He first noticed his right eye feeling gritty and irritated when he woke up. It was stuck shut with dried discharge but improved after washing his face.
- Over the day, his eye became redder, and he started wiping away yellowish discharge frequently.
- The next morning, the left eye started to feel the same way, and by midday, it had similar redness and stickiness.
- Mild itching and grittiness in both eyes but no significant pain.
Specific Information
(To be revealed only when asked)
Background Information
- No blurred vision, just occasional blurry patches from discharge, which clear after blinking.
- No light sensitivity, headache, or fever.
His main concerns are:
- “Is this contagious? Should I stay home from work?”
- “Do I need antibiotics to get rid of this?”
- “How long will this last? Can I still go to uni?”
- “What can I do to stop it from spreading?”
Exposure and Risk Factors
- No known contact with anyone who has conjunctivitis.
- Works in a café, regularly handling food and interacting with customers.
- Lives in shared accommodation with three housemates, shares a bathroom and towels.
- No recent swimming, eye injury, or use of new soaps, lotions, or eye makeup.
- No history of seasonal allergies.
Impact on Daily Life
- Blurry vision in the mornings due to discharge but clears up after blinking.
- Has missed one shift at the café because his boss was worried about infection risk.
- Still attending university but feels self-conscious about his red eyes.
- Housemates are now avoiding sharing towels after he told them about his symptoms.
Emotional Cues
Daniel is concerned but not overly anxious.
- Frustrated with symptoms: “It’s annoying having to wipe my eyes all the time.”
- Concerned about infectivity: “I don’t want to make anyone else sick.”
- Worried about time off work: “I can’t afford to miss too many shifts.”
If the candidate provides a clear explanation and management plan, Daniel will be reassured and cooperative.
If the candidate is vague or dismissive, Daniel may become more insistent about needing antibiotics.
Questions for the Candidate
Daniel will ask some of the following questions, especially if the doctor does not address them directly:
- “Do I need antibiotics, or will this go away on its own?”
- “Is this bacterial or viral?”
- “How long will this last?”
- “Should I stay home from work and uni?”
- “What can I do to stop it from spreading?”
- “When should I come back if it’s not improving?”
Expected Reactions Based on Candidate Performance
If the candidate provides a clear explanation and structured plan:
- Daniel will feel reassured and follow hygiene recommendations.
- He will accept that antibiotics are not always necessary.
- He may say, “That makes sense. I’ll be careful with hygiene and wait it out.”
If the candidate is vague or dismissive:
- Daniel may push for antibiotics unnecessarily.
- He may say, “Are you sure I don’t need drops? I can’t miss work.”
If the candidate does not provide a management plan:
- Daniel may feel frustrated and confused, saying “So what should I actually do?”
- He may seek a second opinion if he feels his concerns are not taken seriously.
Key Takeaways for the Candidate
- Take a structured history, identifying symptoms and risk factors.
- Differentiate between bacterial, viral, and allergic conjunctivitis.
- Explain the self-limiting nature of viral conjunctivitis and infection control measures.
- Advise on work and university attendance based on severity.
- Provide safety-netting advice, ensuring follow-up if symptoms worsen.
THE COMPETENT CANDIDATE
The competent candidate should be able to:
Task 1: Take an appropriate history, including symptom onset, associated symptoms, and risk factors for conjunctivitis.
The competent candidate should:
- Elicit a detailed symptom history, including onset, duration, laterality, severity, and progression.
- Assess associated symptoms, such as itching, discharge, morning crusting, pain, blurred vision, photophobia, and systemic symptoms.
- Differentiate between bacterial, viral, and allergic conjunctivitis, asking about:
- Bacterial: Thick yellow-green discharge, eyes stuck shut in the morning.
- Viral: Watery discharge, recent cold/flu, preauricular lymphadenopathy.
- Allergic: Itchy eyes, bilateral involvement, associated sneezing/rhinitis.
- Explore risk factors, including recent contact with infected individuals, workplace exposure, shared towels or makeup, and recent swimming.
- Exclude serious causes of red eye, such as uveitis, keratitis, or angle-closure glaucoma, by asking about pain, photophobia, and vision loss.
Task 2: Differentiate between bacterial, viral, and allergic conjunctivitis.
The competent candidate should:
- Recognise clinical features of each type:
- Bacterial: Thick, purulent discharge, glued-shut eyelids, minimal itching.
- Viral: Watery discharge, gritty sensation, recent URTI, preauricular lymph nodes.
- Allergic: Bilateral itching, watery discharge, seasonal history, no discharge crusting.
- Identify red flags requiring urgent assessment, including severe pain, photophobia, vision changes, corneal opacity, or contact lens use.
- Use findings to guide appropriate management, ensuring no unnecessary antibiotics for viral or allergic conjunctivitis.
Task 3: Provide a diagnosis, explain the condition to the patient, and outline an appropriate management plan.
The competent candidate should:
- Explain the diagnosis, including the self-limiting nature of viral conjunctivitis (if suspected).
- Provide tailored treatment recommendations:
- Bacterial: Topical antibiotic drops (chloramphenicol or fusidic acid) if moderate/severe.
- Viral: Supportive care—cold compresses, lubricating drops, hygiene advice.
- Allergic: Antihistamine drops (e.g., ketotifen), oral antihistamines if systemic symptoms.
- Educate on symptom duration:
- Bacterial: Resolves in 5–7 days with treatment.
- Viral: Lasts 7–10 days, may worsen before improving.
- Allergic: Intermittent or seasonal, resolves with avoidance and treatment.
Task 4: Educate the patient on hygiene measures, work restrictions, and when to seek further care.
The competent candidate should:
- Advise on hygiene to prevent spread, including:
- Frequent handwashing, avoiding eye rubbing, using separate towels and pillows.
- Discarding old eye makeup or contact lenses if used.
- Discuss work and university attendance:
- Stay home if discharge is significant and hygiene is difficult to maintain.
- Can return when discharge improves (usually 24–48 hours for bacterial, up to a week for viral).
- Provide red flag advice, including:
- Return if pain worsens, vision changes, severe redness, or symptoms persist beyond 10 days.
- Ensure follow-up if symptoms persist, especially if diagnostic uncertainty or high-risk factors exist (e.g., contact lens use).
SUMMARY OF A COMPETENT ANSWER
- Takes a thorough history, differentiating between bacterial, viral, and allergic conjunctivitis.
- Recognises red flags, ensuring no serious ocular pathology is missed.
- Provides appropriate treatment recommendations, avoiding unnecessary antibiotics.
- Educates the patient on hygiene and workplace precautions.
- Gives clear safety-netting advice, ensuring follow-up if symptoms persist.
PITFALLS
- Failing to differentiate between conjunctivitis types, leading to unnecessary antibiotic use.
- Not identifying red flags, risking missed serious conditions (keratitis, uveitis, glaucoma).
- Providing vague hygiene advice, increasing risk of spread in shared living and work environments.
- Not discussing return-to-work recommendations, leading to unnecessary absenteeism or workplace outbreaks.
- Failing to offer safety-netting advice, missing persistent or worsening cases needing re-evaluation.
REFERENCES
- RACGP Guidelines on Eye Infections
- Therapeutic Guidelines on Ophthalmology (Conjunctivitis Management)
- The Royal Australian and New Zealand College of Ophthalmologists (RANZCO) on Red Eye Assessment
- HealthDirect on Conjunctivitis Information
- GP Exams – Conjunctivitis, infectious
MARKING
Each competency area is on the following scale from 0 to 3.
☐ Competency NOT demonstrated
☐ Competency NOT CLEARLY demonstrated
☐ Competency SATISFACTORILY demonstrated
☐ Competency FULLY demonstrated
1. Communication and Consultation Skills
1.1 Communication is appropriate to the person and the sociocultural context.
1.2 Engages the patient to gather information about their symptoms, ideas, concerns, expectations of healthcare and the full impact of their illness experience on their lives.
1.3 Provides clear and structured explanations about diagnosis, prognosis, and management.
2. Clinical Information Gathering and Interpretation
2.1 Takes a focused history, including symptom onset, associated symptoms, and risk factors.
2.2 Differentiates between bacterial, viral, and allergic conjunctivitis.
3. Diagnosis, Decision-Making and Reasoning
3.1 Accurately diagnoses infectious conjunctivitis based on clinical findings.
3.2 Identifies red flags that require further assessment or urgent referral.
4. Clinical Management and Therapeutic Reasoning
4.1 Provides evidence-based treatment for bacterial or viral conjunctivitis.
4.2 Educates the patient on symptom relief, infection control, and when to seek further care.
5. Preventive and Population Health
5.1 Educates on hygiene practices to prevent transmission.
5.2 Discusses work and school exclusion requirements if applicable.
6. Professionalism
6.1 Demonstrates empathy and a patient-centred approach.
7. General Practice Systems and Regulatory Requirements
7.1 Provides appropriate certification if the patient requires time off work.
8. Procedural Skills
8.1 Performs an appropriate eye examination to rule out complications.
9. Managing Uncertainty
9.1 Recognises when further investigation or specialist referral is required.
10. Identifying and Managing the Patient with Significant Illness
10.1 Identifies and appropriately manages conjunctivitis while excluding serious causes of red eye.
Competency at Fellowship Level
☐ CLEARLY BELOW STANDARD
☐ BELOW EXPECTED STANDARD
☐ BORDERLINE
☐ AT EXPECTED STANDARD
☐ ABOVE STANDARD