CASE INFORMATION
Case ID: RFE-2025-012
Case Name: Sarah Mitchell
Age: 38
Gender: Female
Indigenous Status: Non-Indigenous
Year: 2025
ICPC-2 Codes: A97 – Clarify/discuss patient reason for encounter (RFE)/demand NOS
COMPETENCY OUTCOMES
Competency Domain | Competency Element |
---|---|
1. Communication and Consultation Skills | 1.1 Elicits the patient’s concerns, expectations, and beliefs about their request 1.2 Uses shared decision-making to explore appropriate management options |
2. Clinical Information Gathering and Interpretation | 2.1 Takes a structured history to clarify the underlying issue behind the request 2.2 Identifies any potential red flags requiring further assessment |
3. Diagnosis, Decision-Making and Reasoning | 3.1 Determines the appropriateness of the patient’s request 3.2 Balances patient autonomy with clinical safety and ethical considerations |
4. Clinical Management and Therapeutic Reasoning | 4.1 Develops an appropriate response to the request, including alternative solutions if necessary 4.2 Explains clinical reasoning to the patient in a way that is understandable and respectful |
5. Preventive and Population Health | 5.1 Provides education on evidence-based management approaches relevant to the request |
6. Professionalism | 6.1 Manages patient expectations with empathy while maintaining professional boundaries |
7. General Practice Systems and Regulatory Requirements | 7.1 Ensures compliance with medical guidelines and legal responsibilities |
9. Managing Uncertainty | 9.1 Recognises when further assessment or specialist referral is warranted |
10. Identifying and Managing the Patient with Significant Illness | 10.1 Identifies when the request may indicate an underlying serious condition requiring further assessment |
CASE FEATURES
- Patient requests a medical service, referral, or treatment that may not be clinically indicated, requiring exploration of the underlying reason for the request.
- Balancing patient expectations with clinical appropriateness and evidence-based practice.
- Managing potential conflict while maintaining rapport.
- Providing clear, professional communication to justify clinical decision-making.
- Identifying potential underlying medical or psychological concerns that prompted the request.
INSTRUCTIONS
Review the following patient record summary and scenario.
Your examiner will ask you a series of questions based on this information.
You have 15 minutes to complete this case.
The time for each question will be managed by the examiner.
The time allocation for each question is roughly as follows:
- Question 1 – 3 minutes
- Question 2 – 3 minutes
- Question 3 – 3 minutes
- Question 4 – 3 minutes
- Question 5 – 3 minutes
PATIENT RECORD SUMMARY
Patient Details
Name: Sarah Mitchell
Age: 38
Gender: Female
Gender Assigned at Birth: Female
Indigenous Status: Non-Indigenous
Allergies and Adverse Reactions
- Nil known
Medications
- Sertraline 50mg daily (for generalised anxiety disorder, prescribed 6 months ago)
Past History
- Generalised anxiety disorder
- No major medical conditions
Social History
- Works as a marketing manager in a high-pressure role
- Married, two children (ages 10 and 7)
- Non-smoker, drinks alcohol occasionally
Family History
- No significant family history of chronic illness
Smoking
- Non-smoker
Alcohol
- Social drinking (1–2 standard drinks per week)
Vaccination and Preventative Activities
- Up to date
SCENARIO
Sarah Mitchell, a 38-year-old marketing manager, presents for an urgent referral to a neurologist. She reports persistent headaches over the past three months, describing them as dull, bilateral, and occurring almost daily. She denies associated nausea, vomiting, visual changes, or neurological symptoms.
She searched online and is worried about brain tumours, requesting a neurologist referral and MRI for reassurance.
She has a history of anxiety and recently increased her workload at work. She reports poor sleep, tension in her shoulders, and occasional jaw clenching.
She denies weight loss, fevers, night sweats, or neurological deficits.
EXAMINATION FINDINGS
General Appearance: Well, slightly anxious but alert
Blood Pressure: 120/75 mmHg
Heart Rate: 78 bpm, regular
Neurological Examination:
- Cranial nerves: Intact
- Motor and sensory function: Normal
- Reflexes: Normal and symmetrical
- Fundoscopy: No papilloedema
EXAMINER ONLY INFORMATION
QUESTIONS
Q1. How would you approach Sarah’s request for a neurologist referral?
- Prompt: How would you explore her concerns and expectations?
- Prompt: What clinical reasoning would you provide for or against the referral?
Q2. What red flags would indicate the need for urgent neuroimaging or referral?
- Prompt: What features of Sarah’s presentation are reassuring?
- Prompt: What additional symptoms or signs would change your management approach?
Q3. How would you manage Sarah’s headaches if no red flags are present?
- Prompt: What are the likely causes of her headaches?
- Prompt: What treatment strategies would you suggest?
Q4. Sarah is anxious about missing a serious diagnosis. How would you counsel her?
- Prompt: How would you provide reassurance while addressing her anxiety?
- Prompt: What follow-up strategies would be appropriate?
Q5. What preventive strategies can Sarah implement to manage her headaches and anxiety long-term?
- Prompt: What lifestyle modifications may be beneficial?
- Prompt: How can non-pharmacological treatments help?
THE COMPETENT CANDIDATE
The competent candidate should be able to:
Q1: How would you approach Sarah’s request for a neurologist referral?
Sarah’s concern about a brain tumour should be acknowledged empathetically while exploring her ideas, concerns, and expectations.
Key Steps:
- Elicit Her Concerns & Expectations
- “Can you tell me what’s worrying you the most about your headaches?”
- “What are you hoping to achieve with a neurology referral?”
- Assess Clinical Need for Referral
- Based on history and examination, her headaches are most consistent with tension-type headaches, exacerbated by stress and anxiety.
- No red flags for a serious intracranial cause.
- Explain Clinical Reasoning
- “Your neurological exam is normal, and your symptoms are typical of tension headaches rather than a brain tumour.”
- “An MRI or neurologist referral is not needed at this stage, but we can review if symptoms change.”
- Provide Alternative Management
- Focus on headache triggers, stress management, and lifestyle changes.
- Offer a safety-net plan, ensuring she feels supported.
The key is to validate her concerns while ensuring evidence-based care.
Q2: What red flags would indicate the need for urgent neuroimaging or referral?
Features warranting urgent imaging or referral:
- New-onset headaches in patients >50 years.
- Rapidly worsening or persistent headaches (>3 months without improvement).
- Neurological deficits (e.g., focal weakness, vision loss).
- Morning headaches with vomiting (raised ICP).
- Headache with fever, stiff neck, or altered mental state.
Reassuring Features in Sarah’s Case:
- Normal neurological exam.
- No progressive worsening.
- **Symptoms suggest tension-type headaches rather than an intracranial lesion.
A watchful waiting approach with follow-up is reasonable in her case.
Q3: How would you manage Sarah’s headaches if no red flags are present?
1. Identify & Manage Triggers:
- Stress and anxiety reduction (CBT, mindfulness).
- Improving sleep hygiene.
- Reducing muscle tension (physiotherapy if needed).
2. Symptomatic Relief:
- Simple analgesia (paracetamol, ibuprofen) as needed.
- Avoid overuse of painkillers (risk of medication overuse headache).
3. Consider Preventive Therapy (if frequent headaches):
- Amitriptyline or nortriptyline for chronic tension-type headaches.
4. Follow-Up Plan:
- Review in 2–4 weeks.
- Escalate care if symptoms worsen or new symptoms develop.
Q4: Sarah is anxious about missing a serious diagnosis. How would you counsel her?
- Acknowledge Her Fears
- “It’s understandable to worry about something serious like a brain tumour.”
- Explain Reassuring Features
- “Your symptoms and exam findings are not concerning for a brain tumour.”
- “Brain tumours typically cause progressive neurological symptoms, which you don’t have.”
- Offer a Monitoring Plan
- “We will monitor your symptoms and reassess if needed.”
- Address Underlying Anxiety
- Explore health anxiety concerns.
- Consider psychological support if anxiety is affecting daily life.
Building trust and reassurance while maintaining clinical safety is key.
Q5: What preventive strategies can Sarah implement to manage her headaches and anxiety long-term?
- Lifestyle Modifications:
- Regular sleep schedule (reduce sleep deprivation triggers).
- Balanced diet & hydration (avoid caffeine overuse).
- Regular exercise (reduces stress-related headaches).
- Psychological Strategies:
- Cognitive behavioural therapy (CBT) for anxiety-related headaches.
- Mindfulness meditation or relaxation techniques.
- Medical Management (If Needed):
- Optimise anxiety treatment (sertraline review, psychologist referral).
- Trial headache prophylaxis (if headaches persist).
- Follow-Up & Monitoring:
- Review in 4–6 weeks to assess symptom progression.
- Adjust management as needed.
Preventing headaches involves a multifaceted approach addressing physical, emotional, and lifestyle factors.
SUMMARY OF A COMPETENT ANSWER
- Explores patient’s concerns and expectations before addressing the request.
- Differentiates between benign and serious headache causes, ensuring red flags are excluded.
- Provides a clear clinical rationale for not referring, while offering supportive management strategies.
- Addresses underlying anxiety and fear of serious illness, with a structured safety-net plan.
- Emphasises preventive strategies, including stress management, sleep hygiene, and CBT.
PITFALLS
- Dismissing patient concerns too quickly, leading to dissatisfaction and loss of trust.
- Over-referring unnecessarily, increasing healthcare costs and patient anxiety.
- Failing to identify red flags, missing serious underlying pathology.
- Not addressing health anxiety, leading to recurrent presentations and over-investigation.
- Lack of follow-up planning, missing worsening or persistent symptoms.
REFERENCES
- RACGP – RACGP Guidelines for Preventive Activities in General Practice (Red Book)
- GP Exams – Clarify/discuss patient RFE/demand NOS
MARKING
Each competency area is on the following scale from 0 to 3.
☐ Competency NOT demonstrated
☐ Competency NOT CLEARLY demonstrated
☐ Competency SATISFACTORILY demonstrated
☐ Competency FULLY demonstrated
1. Communication and Consultation Skills
1.1 Elicits the patient’s concerns, expectations, and beliefs about their request.
1.2 Uses shared decision-making to explore appropriate management options.
2. Clinical Information Gathering and Interpretation
2.1 Takes a structured history to clarify the underlying issue behind the request.
2.2 Identifies any potential red flags requiring further assessment.
3. Diagnosis, Decision-Making and Reasoning
3.1 Determines the appropriateness of the patient’s request.
3.2 Balances patient autonomy with clinical safety and ethical considerations.
4. Clinical Management and Therapeutic Reasoning
4.1 Develops an appropriate response to the request, including alternative solutions if necessary.
4.2 Explains clinical reasoning to the patient in a way that is understandable and respectful.
5. Preventive and Population Health
5.1 Provides education on evidence-based management approaches relevant to the request.
6. Professionalism
6.1 Manages patient expectations with empathy while maintaining professional boundaries.
7. General Practice Systems and Regulatory Requirements
7.1 Ensures compliance with medical guidelines and legal responsibilities.
9. Managing Uncertainty
9.1 Recognises when further assessment or specialist referral is warranted.
10. Identifying and Managing the Patient with Significant Illness
10.1 Identifies when the request may indicate an underlying serious condition requiring further assessment.
Competency at Fellowship Level
☐ CLEARLY BELOW STANDARD
☐ BELOW EXPECTED STANDARD
☐ BORDERLINE
☐ AT EXPECTED STANDARD
☐ ABOVE STANDARD