CCE-CE-075

CASE INFORMATION

Case ID: CCE-MSK-035
Case Name: James O’Connor
Age: 48
Gender: Male
Indigenous Status: Non-Indigenous
Year: 2025
ICPC-2 Codes: L92 – Shoulder Syndrome

COMPETENCY OUTCOMES

Competency DomainCompetency Element
1. Communication and Consultation Skills1.1 Establishes rapport and engages the patient
1.2 Explores the patient’s concerns, ideas, and expectations
1.3 Provides clear and structured explanations about the diagnosis and management
2. Clinical Information Gathering and Interpretation2.1 Takes a structured history, including symptom onset, progression, functional impact, and red flags
2.2 Conducts a focused musculoskeletal examination to differentiate between possible causes
3. Diagnosis, Decision-Making and Reasoning3.1 Differentiates between common shoulder conditions (e.g., rotator cuff tendinopathy, adhesive capsulitis, osteoarthritis)
3.2 Identifies when further investigations (e.g., imaging, specialist referral) are required
4. Clinical Management and Therapeutic Reasoning4.1 Provides an evidence-based treatment plan, including pain management and physiotherapy
4.2 Educates the patient on prognosis, recovery expectations, and self-management strategies
5. Preventive and Population Health5.1 Identifies risk factors for chronic shoulder pain and dysfunction
5.2 Encourages strategies to prevent recurrence and long-term complications
6. Professionalism6.1 Demonstrates empathy and a patient-centred approach
7. General Practice Systems and Regulatory Requirements7.1 Ensures appropriate documentation and follow-up for unresolved symptoms
8. Procedural Skills8.1 Identifies when corticosteroid injection or other procedures may be indicated
9. Managing Uncertainty9.1 Recognises when to observe, investigate, or refer for specialist opinion
10. Identifying and Managing the Patient with Significant Illness10.1 Identifies serious shoulder conditions requiring urgent intervention (e.g., acute rotator cuff tear, malignancy, referred pain from cardiac or abdominal pathology)

CASE FEATURES

  • Concerned about possible need for surgery
  • Gradual onset of right shoulder pain over three months
  • Pain aggravated by overhead activities and reaching behind the back
  • Difficulty sleeping due to shoulder discomfort
  • No significant trauma, but repetitive strain at work

INSTRUCTIONS

You have 15 minutes to complete the tasks for this case.

You should treat this consultation as if it is face to face.

A patient record summary is provided for your information.

Perform the following tasks:

  1. Take an appropriate history.
  2. Outline the differential diagnosis and key investigations required.
  3. Address the patient’s concerns.
  4. Develop a safe and patient-centred management plan.

SCENARIO

James O’Connor, a 48-year-old warehouse worker, presents with a gradual onset of right shoulder pain over the past three months.

His symptoms include:

  • Dull, aching pain in the right shoulder, radiating to the upper arm.
  • Worsened by overhead movements and reaching behind his back.
  • Difficulty sleeping on the affected side.
  • No major trauma, but repetitive lifting at work.

PATIENT RECORD SUMMARY

Patient Details

Name: James O’Connor
Age: 48
Gender: Male
Indigenous Status: Non-Indigenous

Allergies and Adverse Reactions

  • No known drug allergies

Medications

  • Occasionally takes ibuprofen for pain

Past History

  • No prior shoulder injuries or surgeries
  • No history of inflammatory arthritis or systemic disease

Social History

  • Works in a warehouse, involves frequent lifting and reaching overhead
  • Non-smoker, drinks alcohol socially

Family History

  • Father had osteoarthritis
  • No family history of rheumatoid arthritis or autoimmune disease

Vaccination and Preventative Activities

  • Up to date with general health screenings

ROLE PLAYER INSTRUCTIONS

Just like a consultation with a doctor, the candidate will ask you a series of questions.
The OPENING LINE is always to be said exactly as written. This is the only part of the script
which will be the same for all candidates. Where the candidate goes after the opening line is
up to them.

The remainder of the information is to be given based on the questions asked by the
candidate.

The information in the following script are core pieces of information. The core pieces of
information will not necessarily follow the order in the script but should be given when cued
by the candidate’s question.

GENERAL INFORMATION can be given relatively freely. After the opening line, most
candidates will ask an open question like “Can you tell me more about that?” You can provide
the GENERAL INFORMATION in response to that sort of question.

SPECIFIC INFORMATION should only be given when the candidate asks a relevant question.
Candidates don’t need to ask for all the information in the SPECIFIC INFORMATION section,
but all the relevant information is given there should they want to.

Each line or dot point in the SPECIFIC INFORMATION section is an appropriate chunk of
information which can be provided to the candidate when asked a relevant question.

Do not give extra information than asked.

Do not provide details which are not given in the information chunks (i.e.: do not elaborate
or ad-lib).

If the candidate asks a question that is not given in the script, the best way to respond is with
a generic response indicating there is no problem. For example:

Candidate: “How many hours do you sleep?”
Response: “I’m sleeping fine.” / “I don’t have any concerns about my sleep.”

The case may have specific QUESTIONS to ask the candidate. You can start asking the
QUESTIONS if the candidate asks about your ideas or concerns or questions.

Ask the other questions in a conversational way. You do not need to ask all the questions. The
aim should be to ask most of the questions but without interrupting the candidate.

The Patient Record Summary is also included. This is not part of the script but is included for
your general information.

If you need help in understanding any of the medical information in the script, ask the College
examiner who will be with you, and they can help to explain the terms or the conditions.


SCRIPT FOR ROLE-PLAYER

Opening Line

“Doctor, my right shoulder has been hurting for months, and it’s not getting better.”


General Information

James O’Connor is a 48-year-old warehouse worker who presents with a gradual onset of right shoulder pain over the past three months.

  • Pain developed gradually, with no clear injury.
  • Initially mild, but progressively worsened, especially with work activities.
  • Pain is mainly over the top and outer side of the shoulder, sometimes radiating down the upper arm.

Specific Information

(To be revealed only when asked)

Background Information

  • Struggles with reaching overhead, lifting objects, or putting on a jacket.
  • Has difficulty sleeping on the right side due to discomfort.
  • Pain is aggravated by repetitive movements but improves with rest.
  • Has taken ibuprofen occasionally, with some relief.

Pain Characteristics

(James will describe the following if asked about the nature and severity of his pain.)

  • Dull, aching pain most of the time, with occasional sharp pain on movement.
  • Worst when reaching overhead, lifting objects, or reaching behind his back.
  • No significant pain at rest unless lying on the shoulder.
  • No clicking, locking, or instability.

Impact on Work and Activities

(James will explain how this affects his work and daily life if asked.)

  • Works in a warehouse, frequently lifting and moving items.
  • Struggles to reach high shelves without pain.
  • Has started using his left arm more to compensate.
  • Had to stop playing golf because of the pain.

Past Medical and Family History

(James will share these details if asked about his medical background.)

  • No history of previous shoulder injuries.
  • No known arthritis or inflammatory conditions.
  • Father had osteoarthritis in later years.

Concerns About Surgery

(James will express his concerns if the topic of treatment is discussed.)

  • “I heard rotator cuff injuries often need surgery. Do I have one?”
  • “Is there a way to fix this without an operation?”
  • “Will I ever be able to lift properly again?”

Self-Management Attempts

(James will describe his current pain management strategies if asked.)

  • Takes ibuprofen occasionally, which helps a little.
  • Tried using a heat pack, which provides temporary relief.
  • Hasn’t seen a physiotherapist or done specific exercises.
  • Rested his shoulder for a few days at a time but still has pain when returning to work.

Emotional Cues

  • Frustrated about persistent pain affecting work and sleep.
  • Worried about needing surgery and long-term impact on function.
  • Looking for a structured plan to improve his condition.
  • If the doctor dismisses his concerns, he may insist on imaging or a specialist referral.

Questions for the Candidate

James may ask some or all of the following:

  1. “What is causing my shoulder pain?”
  2. “Will I need an MRI or X-ray?”
  3. “Do I need surgery for this?”
  4. “What exercises should I do?”
  5. “How long will it take to get better?”

Expected Reactions Based on Candidate Performance

If the candidate provides a clear explanation and structured plan:

  • James will feel reassured and willing to try physiotherapy.
  • He may say: “Alright, I’ll give the exercises a go and see how it feels.”

If the candidate is vague or dismissive:

  • James may insist on an MRI or a referral to a specialist.
  • He may feel uncertain about whether he should continue working.

Key Takeaways for the Candidate

  • Take a structured musculoskeletal history, identifying red flags for serious pathology.
  • Differentiate between common shoulder conditions (rotator cuff tendinopathy, impingement, adhesive capsulitis).
  • Provide evidence-based management, including pain relief, physiotherapy, and workplace modifications.
  • Educate on recovery expectations, self-care, and when to seek further review.

THE COMPETENT CANDIDATE

The competent candidate should be able to:

Task 1: Take an appropriate history, including onset, severity, risk factors, functional limitations, and red flags for serious pathology.

The competent candidate should:

  • Obtain a detailed history, including:
    • Onset and progression (gradual, no specific injury).
    • Symptoms (pain over the top and outer shoulder, aggravated by overhead activities, reaching behind the back).
    • Functional limitations (difficulty sleeping on affected side, reduced range of motion).
    • Impact on work and activities (manual labourer, unable to lift properly).
    • Self-management attempts (occasional ibuprofen, heat, resting).
  • Screen for red flags, including:
    • Severe night pain unrelieved by rest (concern for malignancy or inflammatory arthritis).
    • Numbness, tingling, weakness (possible nerve involvement).
    • History of trauma or systemic illness (fractures, referred pain from cardiac or abdominal pathology).

Task 2: Conduct a clinical assessment to differentiate between common causes of shoulder pain and determine if investigations are needed.

The competent candidate should:

  • Consider the most likely diagnoses:
    • Rotator cuff tendinopathy/impingement (most likely, given repetitive overhead use, pain with abduction).
    • Adhesive capsulitis (if significant stiffness with global movement restriction).
    • Osteoarthritis (if gradual progression, crepitus, morning stiffness).
    • Referred pain (if systemic features, cardiac history, or liver disease present).
  • Assess whether imaging is needed:
    • Ultrasound if rotator cuff pathology suspected.
    • X-ray if considering arthritis or bony abnormalities.
    • MRI if severe symptoms or concern for a full-thickness rotator cuff tear.
  • Determine if referral is necessary:
    • To physiotherapy for rehabilitation and strengthening.
    • To orthopaedics if symptoms persist despite conservative management.

Task 3: Provide a diagnosis and discuss an initial management plan, including pain relief, physiotherapy, lifestyle modifications, and follow-up.

The competent candidate should:

  • Explain the likely diagnosis:
    • “Your symptoms suggest a rotator cuff tendinopathy, which is a common overuse injury of the shoulder muscles.”
    • “The good news is that most cases improve with conservative treatment.”
  • Management plan:
    • Pain relief:
      • First-line: NSAIDs (e.g., ibuprofen, naproxen, topical NSAIDs).
      • Paracetamol as an alternative or adjunct.
      • Consider corticosteroid injection if severe.
    • Physiotherapy:
      • Shoulder strengthening and stretching exercises.
      • Postural and ergonomic adjustments at work.
    • Activity modification:
      • Avoid heavy lifting and repetitive overhead movements.
      • Gradual return to activity.
  • Follow-up plan:
    • Review in 4-6 weeks to assess progress.
    • Refer to orthopaedics if no improvement despite treatment.

Task 4: Educate the patient on expected prognosis, self-care strategies, and when to seek further medical attention.

The competent candidate should:

  • Explain prognosis:
    • “Most cases improve within 6-12 weeks with the right treatment.”
    • “It’s important to keep moving the shoulder to prevent stiffness.”
  • Self-care strategies:
    • Daily shoulder exercises and stretches.
    • Use of ice or heat packs as needed.
    • Avoiding activities that exacerbate symptoms.
  • Safety-netting:
    • “If you experience worsening pain, weakness, or inability to move your shoulder, please return for reassessment.”

SUMMARY OF A COMPETENT ANSWER

  • Takes a comprehensive history, identifying functional limitations and red flags.
  • Differentiates between common causes of shoulder pain and determines if imaging is needed.
  • Provides a structured management plan, including pain relief, physiotherapy, and workplace modifications.
  • Educates on prognosis, preventive strategies, and self-care.
  • Provides clear safety-netting advice for worsening symptoms.

PITFALLS

  • Failing to consider red flags, such as severe night pain, neurological symptoms, or systemic illness.
  • Over-relying on imaging instead of clinical assessment and conservative management.
  • Not addressing workplace modifications, leading to continued aggravation of symptoms.
  • Dismissing patient concerns about surgery, instead of explaining when it may or may not be needed.
  • Lack of follow-up planning, missing the opportunity to reassess and escalate care if needed.

REFERENCES


MARKING

Each competency area is on the following scale from 0 to 3.

☐ Competency NOT demonstrated
☐ Competency NOT CLEARLY demonstrated
☐ Competency SATISFACTORILY demonstrated
☐ Competency FULLY demonstrated

1. Communication and Consultation Skills

1.1 Communication is appropriate to the person and the sociocultural context.
1.2 Engages the patient to gather information about their symptoms, ideas, concerns, expectations of healthcare and the full impact of their illness experience on their lives.
1.3 Provides clear and structured explanations about diagnosis, prognosis, and management.

2. Clinical Information Gathering and Interpretation

2.1 Takes a structured history, including symptom onset, progression, and impact on function.
2.2 Conducts a focused musculoskeletal examination to differentiate between possible causes.

3. Diagnosis, Decision-Making and Reasoning

3.1 Differentiates between common shoulder conditions (e.g., rotator cuff tendinopathy, adhesive capsulitis, osteoarthritis).
3.2 Identifies when further investigations (e.g., imaging, specialist referral) are required.

4. Clinical Management and Therapeutic Reasoning

4.1 Provides an evidence-based treatment plan, including pain management and physiotherapy.
4.2 Educates the patient on prognosis, recovery expectations, and self-management strategies.

5. Preventive and Population Health

5.1 Identifies risk factors for chronic shoulder pain and dysfunction.
5.2 Encourages strategies to prevent recurrence and long-term complications.

6. Professionalism

6.1 Demonstrates empathy and a patient-centred approach.

7. General Practice Systems and Regulatory Requirements

7.1 Ensures appropriate documentation and follow-up for unresolved symptoms.

8. Procedural Skills

8.1 Identifies when corticosteroid injection or other procedures may be indicated.

9. Managing Uncertainty

9.1 Recognises when to observe, investigate, or refer for specialist opinion.

10. Identifying and Managing the Patient with Significant Illness

10.1 Identifies serious shoulder conditions requiring urgent intervention.


Competency at Fellowship Level

☐ CLEARLY BELOW STANDARD
☐ BELOW EXPECTED STANDARD
☐ BORDERLINE
☐ AT EXPECTED STANDARD
☐ ABOVE STANDARD